Refund & Return Policy
Refund & Exchange Policy
Returns
At Pocket Handbags, we are committed to offering you premium quality handbags at the most reasonable prices. To keep our prices affordable and offer Free Shipping to all our customers, we operate on very low margins. Because shipping and handling costs are high, we do not offer monetary refunds or general returns.
However, your satisfaction matters to us! We pack every single order with all due diligence and perform quality checks before dispatch, so it is extremely unlikely that you will ever receive a damaged or wrong product.
1. Exchange Only Policy (For Damaged or Wrong Items)
No Money Refunds: We do not offer cash refunds or returns for change of mind, color preference, or any other reason.
Exchange Allowed: If you receive a damaged, defective, or incorrect product, we will happily exchange it for a fresh unit of the same item if in stock or we will offer style exchange option.
2. Mandatory 360-Degree Unboxing Video
To claim an exchange for a damaged or wrong item, a proper 360-degree parcel opening/unboxing video is strictly required.
Video Guidelines:
The video must be uncut, unedited, and continuous from start to finish.
The shipping label and parcel condition must be clearly visible from all 360 degrees before you open it.
The damage/defect must be clearly shown in the video.
Claims submitted without a clear, uncut unboxing video will not be accepted under any circumstances.
3. How to Request an Exchange
If you receive a defective or incorrect item:
Contact us within 24 hours of delivery via WhatsApp or email.
Share your Order ID along with the 360-degree unboxing video.
Once verified, our team will process an exchange and send you a replacement item as quickly as possible.
We request and appreciate your understanding and support towards our small business! 💖
Contact us at +91 89629 18582 or shoppocketbags@gmail.com with your order number and reason. We will get back to you within 8 business hours.